Pricing
NetPractice costs R9.50 per claim, and your first 10 claims every month are free. There is no monthly subscription, no setup fee, no per-user licence and no contract. A practice submitting 50 claims a month pays R380.00. A month with 10 claims or fewer costs nothing.
The free 10 come off the top every month, so you only ever pay for claims 11 onwards.
| Claims in the month | Charged for | You pay |
|---|---|---|
| 25 A part-time or single-practitioner rooms | 15 × R9.50 | R142.50 |
| 50 A busy solo practice | 40 × R9.50 | R380.00 |
| 200 A small group practice | 190 × R9.50 | R1,805.00 |
| 500 A multi-practitioner group | 490 × R9.50 | R4,655.00 |
| 10 or fewer A quiet month, or leave | 0 × R9.50 | R0.00 |
Comparing us with the rest of the market? Most South African vendors do not publish a price at all, which makes that harder than it should be. We mapped the options in NetPractice alternatives, including where we are the wrong choice.
Because the price is per claim and not a subscription, your bill follows your actual month. That is the opposite of a percentage commission, which rises with your turnover, and of a per-seat licence, which charges you for staff rather than work. There is a fuller comparison of the three models in what medical billing costs in South Africa.
One price, the whole product. There is no tier that unlocks claims, reports or support.
Allied practices: the tariff-code form differs by discipline, and getting it wrong is the most common cause of blanket rejections. See physiotherapy billing for how the 72-prefixed codes work.
Switch on only what you need. Add-ons appear on your normal monthly invoice and you can switch them off again from the Billing page.
Upload and keep patient documents - referral letters, lab results, ID copies - with the patient record. Sick notes, scripts and letters you create in NetPractice are stored free without it.
Drafts your session notes from a short dictation (from 25 November 2026), suggests ICD-10 codes from what you type, finds NAPPI codes from a trade name, and drafts sick notes, certificates and referral letters. You review and sign every final document. Free until 28 February 2027, then R6 for each AI-drafted note you sign, never more than R199 a month for each practitioner. Practices already on R149 a month keep that price.
Reads the remittance PDFs your medical aids send, uploaded or emailed to your own remittance address. Payments that match a claim exactly are recorded for you, everything else is listed for you to check, and any recorded payment can be undone.
Patients update their own details, sign consent and check themselves in from a link you send by SMS or email. Your team reviews every change before it touches the record.
When a medical aid says the patient owes, or a private visit is still unpaid, we send the patient a Pay now link by SMS and email in your practice's name, with up to two reminders. Never for a claim you need to fix.
Changes your practice banking details with every medical scheme from one verified, e-signed form.
Switch on Receive payments and every invoice and statement carries a Pay now link. It costs 5% of each payment, minimum R5, including VAT - no monthly fee, no set-up fee, no card machine. The money is settled straight into your bank account within 3 business days.
How Receive payments worksKnow a practitioner who is still paying a percentage or a monthly licence? Share your referral link from the Billing page, and when the practice you referred bills its first month you each get R250 credit on your account.
The free allowance, fees, contracts and add-ons, answered plainly.
Yes. Your first 10 claims every month are free, on the full product - not a trial and not a reduced feature set. If you submit 10 or fewer claims in a month, that month costs you nothing.
On NetPractice a practice submitting 50 claims a month pays R380: the first 10 claims are free and the remaining 40 are R9.50 each. There is no monthly fee on top of that.
No. There is no setup fee, no monthly subscription and no contract or minimum term. You pay R9.50 per claim beyond the first 10 in a month, and nothing else.
You pay less, and if you submit 10 claims or fewer you pay nothing at all. Because the price is per claim rather than a subscription, a slow month, a holiday or leave costs you nothing.
Per claim. Adding a practitioner, a receptionist or a second treating doctor does not change the price - only the number of claims you actually submit does.
Yes. Pay an invoice by card and tick "save my card". After that each monthly invoice is charged to that card automatically. You can remove the card from the Billing page at any time.
Document Storage is R39 a month, AI Assist is free until 28 February 2027 and then R6 per AI note you sign (never more than R199 a month per practitioner), Remittance Reader is R249 a month, Patient Engagement is free while in early access, Revenue Assurance is R199 a month, and BankSwitch is a once-off R1,700 per switch. Add-ons are optional and billed on your normal monthly invoice.
Yes. Switch on Receive payments and your invoices and statements carry a Pay now link: patients pay by card, Apple Pay, Google Pay, Capitec Pay or Instant EFT, and the money is settled into your bank account within 3 business days. The fee is 5% of each payment, minimum R5, including VAT. There is no monthly fee and no card machine.
Yes. Share your referral link from the Billing page. When the practice you referred bills its first month, you and that practice each get R250 credit on your NetPractice account.
A percentage commission rises with your turnover, so the better your month the more you pay. A flat R9.50 per claim does not move with the value of the claim. Which works out cheaper depends on your average claim value and volume.
Create an account, submit your first claims free, and only pay once you are past 10 in a month. Set up within 24 hours.
Quick answers - or book a call with our team.